We enjoy meeting our customers, making sure everyone feels valued and listened to. Our team of Community Ambassadors support communities proactively on the ground, answering any queries people may have, as part of our outreach programme.
Our Ambassadors share their expertise with customers. They give practical advice about how to care for the water network and use water sustainably, how to report leaks or any problems, and how to access our bill and customer support. Our Ambassadors help explain our activities and programmes, so that customers feel supported and informed about our services.
Over the last 12 months we joined over thirty events with-in our region and spoke with almost 7,000 customers at a range of different events. Where we shared tips on how to save water at home, gave advice on how to keep drains flowing and clear and reduce bills.
We also have our mobile Water for Life hub. This helps us engage with our customers and communities during the weekends and holidays across the whole region.
Taking part in community events is a great way to hear from you – our customers and communities – as well as to tell you more about our company and talk about our plans for the future.
To find out more about our community engagement, please contact [email protected].