Moving home
You can tell us you're moving in a few different ways – please choose the one that best matches your circumstances. It should only take a few minutes. If you're a landlord, find out more about the Landlord and Tenant Address Portal.
Check your new postcode
Check whether we supply water or wastewater services to your new property.
New customer – moving into our area
If you're new to our area and we supply water services to your new address, create a new account.
Current customer – moving within our area
To update your address, you’ll need your customer number and payment reference from your latest bill and the final meter reading from your previous property.
Current customer – moving out of our area
To close your account, you’ll need your customer number and payment reference from your latest bill and the final meter reading from your previous property.
Close your account
