Moving home
Here’s where to tell us you’ve moved. Just choose the option below that matches your situation.
If you’re a landlord, find out more about the Landlord and Tenant Address Portal.
I’m moving out of the area
I need a final meter reading
All you need to do is take the reading yourself and then tell us what it is.
Before you hit the button below, you’ll need the following:
- Customer number.
- Payment reference from your latest bill.
- That final meter reading.
I need a final bill
Before you hit the button below, you’ll need the following:
- Customer number.
- Payment reference from your latest bill.
- Final meter reading.
I need to close my account
Before you hit the button below, you’ll need the following:
- Customer number.
- Payment reference from your latest bill.
- Final meter reading.
I’ve moved
I’m new to the area
Set up an online account. It’s the easiest and fastest way to deal with us. You can do it 24/7 and there’s no hanging around on the phone.
I need to change my address
You’re staying in the area, but just need to update the address. Before you hit the button below, you’ll need the following:
- Customer number.
- Payment reference from your latest bill.
- Final meter reading.
How do I know if you’re my water company?
What is my customer number?
It’s the same as your account number. It’s the eight to 10-digit number at the top right of your bill. Show me.
What’s my payment reference?
It’s the 13-digit number on the top right of your bill. Show me.