Moving home

Here’s where to tell us you’ve moved. Just choose the option below that matches your situation.

If you’re a landlord, find out more about the Landlord and Tenant Address Portal.

 

I’m moving out of the area

I need a final meter reading

All you need to do is take the reading yourself and then tell us what it is.
Before you hit the button below, you’ll need the following:

  1. Customer number.
  2. Payment reference from your latest bill.
  3. That final meter reading.

Close your account

 

I need a final bill

Before you hit the button below, you’ll need the following:

  1. Customer number.
  2. Payment reference from your latest bill.
  3. Final meter reading.

Close your account

 

I need to close my account

Before you hit the button below, you’ll need the following:

  1. Customer number.
  2. Payment reference from your latest bill.
  3. Final meter reading.

Close your account

 

 

I’ve moved

I’m new to the area

Set up an online account. It’s the easiest and fastest way to deal with us. You can do it 24/7 and there’s no hanging around on the phone.

Create an account

 

I need to change my address

You’re staying in the area, but just need to update the address. Before you hit the button below, you’ll need the following:

  1. Customer number.
  2. Payment reference from your latest bill.
  3. Final meter reading.

Update address

 

How do I know if you’re my water company?

Check postcode

 

What is my customer number?

It’s the same as your account number. It’s the eight to 10-digit number at the top right of your bill. Show me.

 

What’s my payment reference?

It’s the 13-digit number on the top right of your bill. Show me.

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