We're committed to finding and fixing leaks
During routine leak checks, our engineers often spot potential leaks on pipework owned by customers. It is the property owner's responsibility to maintain these pipes and fix any leaks under the Water Industry Act 1991. These leaks are often hidden and so customers may not find them until they get a higher-than-expected bill.
If an engineer finds a potential leak on your property, you will receive a letter through the door asking to arrange a leak assessment. We encourage you to book this as soon as possible so that we can confirm whether a leak is present and support you to resolve it.
If you have received a leak letter, call PN Daly Ltd on 0800 043 0368. Lines are open Monday to Friday 9am-4pm.
