Our plans

Water for Life document cover

Our plans 2020-25

The vital nature of water, and the need to keep it flowing far into the future is what we mean by Water for Life. And it’s why we need to start acting now for the challenges ahead.

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Map of region

Our areas of investment

We’ve come a long way since our transformation programme started in 2017 – and we’re going further each day.

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Team working

Acting on what you told us

To help us create our plan we contacted hundreds of thousands of current customers, businesses, independent experts, regulators (like Ofwat), and many young people who might be customers themselves one day.

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Reviewing beach

Becoming brilliant at the basics

We’re focused on delivering clean, safe water, through a reliable, future-proof network, at a price that everyone can afford, and with great customer service at every step.

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Infiltration reduction plan

We’re focused on delivering clean, safe water, through a reliable, future-proof network, at a price that everyone can afford, and with great customer service at every step.

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Birds eye view of river

Looking after the environment

Through our Drainage 2030 programme we will completely transform our sewer network to make it fit for the future.

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Water plant

Being ready for the future

We’re also working with local authorities to turn our wastewater treatment sites into what we call Resource Hubs.

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Water process

Our business Plan 2020-25

Our proposed business plan, which has now been submitted to our regulator Ofwat, frames a journey to a better business.

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Hand filling up glass

Water resources planning

Find out more about our water resources plan, published in December 2019, which details how we plan to keep your taps flowing for the next 50 years.

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Girl with watering can

Taking care of water

Everyone has a part to play – from big changes to how we supply water and wastewater services, to simple things we can all do around the home.

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Hampshire river

Hampshire drought plan

Hampshire has always relied on rivers for drinking water. However, to protect the health of local rivers, we must reduce how much water we take from them when flows are low. This means investing in new water sources for the region.

Map of region

Drainage and Wastewater Management Plans

We’re adopting a new approach to plan for the future of drainage, wastewater and environmental water quality. As part of this, we’re currently developing 11 Drainage and Wastewater Management Plans (DWMPs) across our entire region.

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Toilet flush

Final Assurance Plan

The Final Assurance Plan is a further update from our stakeholder engagement and includes additional details on the progress on our assurance activities for the 2018-19 financial year.

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