Our plans 2020-25

water for life

Our plans 2020-25

Water is essential to every aspect of our lives.
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Team planning

Acting on what you told us

To help us create our plan we contacted hundreds of thousands of current customers, businesses, independent experts, regulators (like Ofwat), and many young people who might be customers themselves one day.
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Beach checks

Becoming brilliant at the basics

We’re focused on delivering clean, safe water, through a reliable, future-proof network, at a price that everyone can afford, and with great customer service at every step.
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Watering can

Taking care of water

Everyone has a part to play – from big changes to how we supply water and wastewater services, to simple things we can all do around the home.
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Looking after the environment

Through our Drainage 2030 programme we will completely transform our sewer network to make it fit for the future.
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Being ready for the future

We’re also working with local authorities to turn our wastewater treatment sites into what we call Resource Hubs.
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Water flowing

Our business Plan 2020-25

Our proposed business plan, which has now been submitted to our regulator Ofwat, frames a journey to a better business.
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